Refund policy

We want you to be happy with your purchase. This policy explains returns, refunds and exchanges.

Return window

Contact us within 14 days of delivery at contact@drycleanuae.com (or WhatsApp +971 52 390 8356) with your order number and reason. Photos help us resolve issues faster.

Eligibility

Items must be unused and in their original packaging. For health and safety reasons, opened aerosol cans can only be returned if they arrived faulty or damaged.

Damaged, faulty or wrong items

If your item arrives damaged, faulty, or you received the wrong product, send us a photo within 14 days and we'll arrange a free replacement or full refund. Depending on the item, we may arrange to collect the faulty product at our cost so we can process it — you'll never pay return shipping for our error.

How refunds work

For our errors (damaged, faulty or wrong items), we process your refund or replacement once confirmed by photo, and once we receive the item where we've requested it back. For change-of-mind returns, we refund your original payment method within 7–14 business days after we receive and inspect the item. Card refund timing depends on your bank.

Return shipping

For non-faulty returns (e.g. change of mind), return shipping is the customer's responsibility. We cover return shipping for faulty, damaged or incorrect items.

Exchanges

Want a different item? The fastest way is to return the eligible item for a refund and place a new order.

Contact

contact@drycleanuae.com · WhatsApp +971 52 390 8356.